FAQ

LE CLUB RON DORFF is our loyalty program, designed to give you exclusive rewards as you earn points. Simply join the program for free by logging into your Ron Dorff account and start earning points every time you shop, refer a friend, or share on social media.

There are several ways to earn points including:

• Sign up: Create an account and earn 25 points.
• Purchases: Earn points for every euro you spend, depending on your loyalty tier.
• Refer a Friend: You will earn 150 points for every successful referral you make.
• Birthday Coupon: Tell us when your birthday is to receive points depending on your loyalty tier.
• Follow us on Instagram: 10 points
• Share on Facebook: 10 points
• Level Up: Receive extra entry points when you upgrade to a new loyalty tier.

Points can be redeemed during the checkout process with a minimum order amount. If eligible, you will have the option to redeem your points: 100 points to get 10€ off your purchase (100€ minimum), 250 points for 25€ off your purchase (250€ minimum), 500 points for 50€ off your purchase (500€ minimum), and 1000 points for 100€ off your purchase (1000€ minimum). One coupon can be redeemed per order. Cannot be applied with other promotions.

You are able to earn loyalty points by scanning your in-store receipts on our loyalty web page. You can also redeem loyalty points in store.

If you use your points towards a purchase and later decide to make a return, your points will be credited back to your loyalty account. In case of a partial return, only part of the points are credited back (based on the ratio of the refund).

Likewise, any points earned for a purchase that you return are deducted from your loyalty account.

Your points will expire one year after the date they have been earned.

You will be a SILVER member when you enter LE CLUB RON DORFF. You become a GOLD member when you earn 500 points, and a BLACK member when you earn 2000 points within the last 12-month period.

Please note that your VIP tier will be updated 15 days after your last purchase.

Once you move up to GOLD or BLACK tiers, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with LE RON DORFF CLUB to maintain your status (or even move up a tier).

Only GOLD and BLACK members can redeem products with points, exclusively online. Please note that you need to purchase an item in order to add a product from the loyalty program to your cart.

Products redeemed with points cannot be returned.

In order for you to receive your birthday rewards, you must register your birthday at least 30 days prior to your birthday.

If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.

Although you can shop and checkout in different currencies, points are based on EURO currency. At checkout, you will see a dropdown with points redemption amounts in EURO, but these can be used for all orders, regardless of currency. When you choose a reward at checkout, the equivalent amount in your currency will be taken off your order.

Please send us a message at info@rondorff.com for any questions about LE CLUB RON DORFF.