Terms of sale

GENERAL TERMS & CONDITIONS OF SALE

Rondorff.com (hereinafter "the Web site") is the property of Stockholm Sports (here after "Stockholm Sports), a limited company, with its head office at 5, Place André Malraux, 75001 Paris, France, registered in the Company Register (RCS) for Paris under number 507870921. Inter-community VAT number FR 19507870921. These general terms of sales apply to all orders through the Web site. These terms are subject to modification and updates; accordingly, the terms applicable to product orders by customers are those applicable on the date of the order on the Web Site.

I. THE CUSTOMER

To be a Customer of the Web site you must be a consumer, of legal age and with full legal capacity or to be authorised by your parents to order on the Web site. The personal information you give to Stockholm Sports when opening your customer account or upon any order you may place must be complete, accurate and up to date. Stockholm Sports would not be responsible for undelivered products should the data prove incorrect. Stockholm Sports reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or delivery address.

II. THE PRODUCTS

The products offered for sale are those featured on the Web site. Stockholm Sports makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the Web site may contain minor errors, which you recognise and accept. In the event of any non-compliance of the product delivered with its description on the Web Site, Stockholm Sports agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.

III. ORDERING PRODUCTS

The acceptance of orders placed on the Web Site is subject to compliance with the procedure set up by Stockholm Sports. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify the order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.

Stockholm Sports is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order, as well as any order that is not compliant with these general terms of sale. In such cases, Stockholm Sports will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.

Once you have validated your order, Stockholm Sports will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by Stockholm Sports to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.

IV. PRICE AND TERMS OF PAYMENT

A. CHOICE OF PRICE

Product prices are displayed by default in euros (and in certain local currencies depending on the customer’s delivery country), inclusive of all taxes but excluding shipping fees. The total order amount (including all taxes and shipping costs) is shown at checkout once the shipping address has been entered. Stockholm Sports reserves the right to modify its prices at any time, but products will be invoiced based on the rates in effect at the time the order is placed, subject to availability.

IMPORTANT:

Prices include all taxes and duties. 

B. PAYMENT METHODS

To pay your order, you may use one of the payment methods indicated in the checkout according to your country (credit card, debit card, PayPal, Klarna, Apple pay). For credit card payments: the Customer has access to a dedicated space made available by our bank, which ensures the security and recording of the payment order. To this effect, the Customer explicitly authorizes Stockholm Sports to debit its account accordingly to the amount of the ordered products. Data registered and saved by Stockholm Sports act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.

For payment via Paypal, please follow the instructions online. After the Paypal payment page, you will be redirected to rondorff.com where you need to click on PROCEED TO PAYMENT in order to confirm the transaction. A complete order review page will appear confirming your order.

You have the possibility to pay in 3 installments free of charge with PayPal in several countries, and also with Alma in France, with Klarna in Australia, Ireland, Italy, Portugal, Spain, UK and US. For more information, please refer to the following page PAYPAL FAQ, ALMA FAQ or KLARNA FAQ.

V. DELIVERY

Stockholm Sports will make delivery to the address you give in your order, it being specified that this must be your place of residence.

Our delivery times range from 2 to 5 business days for home delivery.

To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.

The stated lead times reflect the average processing and delivery time for an order. Stockholm Sports would not be held responsible for a delayed delivery due to external causes.

In case of damaged delivery (already opened, missing product...), the Customer is due to notify the transport service and Stockholm Sports, by any means, and his refusal of the product within 5 days following the delivery.

Shipping fees vary depending on the destination.

 

Custom duties outside France
Prices are displayed inclusive of all applicable duties and taxes.

VI. RETURNS

Ron Dorff is committed to providing products of the highest quality. If you are not satisfied with your order, we offer an exchange or a refund for the items concerned under the conditions outlined below. In the event of a withdrawal, the shipping fees paid by the customer will be refunded only if the entire order is returned.

To request a return, please make your request here.

GENERAL
In the case of a refund, it will be processed within 14 working days from the date the returned item is received.
For returns and exchanges of swimwear and underwear, items must be unworn and returned in their original packaging.
Items that are part of a kit cannot be returned individually. If you wish to receive a refund for a kit, all products included in the kit must be returned together.
We regularly adjust our prices based on fashion trends, stock levels, and commercial activity. As a result, price differences on orders placed prior to a promotion or sale cannot be refunded or credited.
If you return an item from an order that included a free gift with purchase (GWP), and the remaining order value falls below the GWP threshold, the gift must also be returned. If the gift is not returned, a charge based on its market value will apply.
Items purchased online cannot be returned or exchanged in-store.

EXCHANGES
Exchanges are free in all countries worldwide.

RETURNS
Return fees:

If you choose a return method other than the one we provide, the return shipping costs will be at your expense.

To request a full or partial return of an order, please submit your request here.

EXCEPTION

In the US:

- Returns of sale items are not accepted

- Returns are accepted for non-sale items

VII. GOVERNING LAW

These General Terms and Conditions of Sale are governed by French law.

In the event of any dispute relating to the validity, interpretation, performance or termination of these Terms, and failing an amicable resolution beforehand, the French courts shall have exclusive jurisdiction, subject to any mandatory legal provisions applicable to consumers.

Where the Customer qualifies as a consumer within the meaning of the French Consumer Code, they shall benefit from the mandatory protective provisions of the law of their country of habitual residence within the European Union, where such provisions are more favourable.

VIII. DISPUTE RESOLUTION AND MEDIATION

In accordance with Articles L.612-1 et seq. of the French Consumer Code, the consumer Customer has the right to have recourse, free of charge, to a consumer mediator for the amicable resolution of a dispute with the Seller.

After a prior written request by the Customer to the Seller’s customer service department that has not resulted in a satisfactory response within a reasonable period of time, the Customer may refer the matter to the following mediator:

Name of the mediator: CM2C
Address: 49, rue de Ponthieu, 75008 Paris, FRANCE
Website: https://www.cm2c.net/

The Customer may also use the European Online Dispute Resolution platform available at the following address: https://consumer-redress.ec.europa.eu/

Mediation is an alternative dispute resolution mechanism and is not mandatory. The Customer remains free to accept or refuse mediation and retains the right to bring the matter before the competent courts.

IX. USE OF YOUR INFORMATION

Stockholm Sports collects personal data on the Web site required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order. Customers are informed that such personal data are also collected by bodies in charge of analysing orders and fighting against credit card fraud. In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have the right to access, modify, correct, oppose and delete personal data concerning you.

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X. MOBILE MESSAGING

By subcribing to mobile messaging, you consent to receive promotional messages, cart reminders, and transactional updates such as order and shipping confirmations from RON DORFF including texts sent by autodialer. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Text HELP for help.