FREE SHIPPING WITHIN EUROPE (except for Switzerland) ON ALL ORDERS OVER 150€, FOR 215CHF IN SWITZERLAND & 250CAD IN CANADA.
FREE RETURNS IN EUROPE.
France
Click & Collect - 1 to 2 days Monday to Saturday: 0€
Standard Colissimo - 2 to 3 days Monday to Saturday: 6€
Pick-up point Mondial Relay - 3 to 5 days Monday to Saturday: 2,90€
Free shipping on all orders over 150€
Europe (EXCL France, Switzerland)
DHL - 2 to 3 working days Monday to Saturday: 5€
Express DHL- next day for orders placed before 11am (CET): 10€ and 5€ for all orders over 150€
Free shipping on all orders over 150€
Switzerland
DHL - 2 to 3 working days Monday to Saturday: 5CHF
Express DHL- next day for orders placed before 11am (CET): 10CHF and 5CHF for all orders over 215CHF
Free shipping on all orders over 215CHF
Canada
Express DHL- 2 days for orders placed before 11am (CET): 15CAD
Free shipping on all orders over 250CAD
Rest Of the World
Express DHL- 3 days for orders placed before 11am (CET): 10€ and 5€ for all orders over 200€
Indicated Delivery Time
The delivery time may vary and is only indicative. Ron Dorff is not responsible for any delays caused by the customs clearance process, late payments or any other situation, beyond our will.
Custom Duties Outside France
Prices include all taxes and duties.
For all orders shipped inside the European Union, there are no duties and our logistic partnership Global-e is responsible for paying local VAT to the authorities.
For all orders shipped in Australia, New Zealand, Norway, Singapore and Switzerland, our logistic partnership Global-e is responsible for paying them to the authorities.
For all orders shipped inside Canada, customers are responsible for paying the sales tax that applies to their order. Our logistic partner Global-e is responsible for paying the duties for orders above the duty threshold (20CAD).
For all other countries, customers are responsible to pay for all applicable taxes and duties.
Return – FRANCE
If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Please make your request here for France. Choose the product, the quantity, the reason for the return and click SUBMIT and you will receive a return label. For orders shipped within France, the cost of returns is covered by Ron Dorff for Standard Delivery
Refunds will be issued to your original method of payment. Items must be returned in their original condition (unworn, unwashed, unaltered). Otherwise, the return cannot be accepted. Shoes must be returned with the original shoe box, free of damage. The cost of re-shipping the exchanged items is born by Ron Dorff (up to a maximum of one exchange per order).
Items that belong to a Kit cannot be returned individually. If you want to receive a refund for a Kit, you must return all the products that were included in it.
For online orders, no refunds or exchanges are accepted in store.
If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP.
Return – EUROPE
If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Please make your request here. Choose the product, the reason for the return and click SUBMIT and you will receive a return label.
For orders shipped within Europe & Switzerland, the cost of returns is covered by Ron Dorff for Standard Delivery. For Express returns, the customer is responsible for the return costs.
Refunds will be issued to your original method of payment. Items must be returned in their original condition (unworn, unwashed, unaltered). Otherwise, the return cannot be accepted. Shoes must be returned with the original shoe box, free of damage.
Items that belong to a Kit cannot be returned individually. If you want to receive a refund for a Kit, you must return all the products that were included in it.
For online orders, no refunds or exchanges are accepted in store.
If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP.
Return – REST OF THE WORLD
If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Please make your request here. Choose the product, the reason for the return and click SUBMIT and you will receive a return label.
Outside Europe, the customer is responsible for the return costs (15CAD for Canada, 35,55€ for the rest of the world).
Refunds will be issued to your original method of payment. Items must be returned in their original condition (unworn, unwashed, unaltered). Otherwise, the return cannot be accepted. Shoes must be returned with the original shoe box, free of damage.
Items that belong to a Kit cannot be returned individually. If you want to receive a refund for a Kit, you must return all the products that were included in it.
For online orders, no refunds or exchanges are accepted in store.
If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP.
For items on sale in US, no returns and exchanges are accepted but please feel free to contact us if you have any questions.