I bought a swim shirt expecting high-end quality, but after just four brief uses in a hotel pool, the fabric began pilling significantly.
I reached out to customer service to resolve the issue, but I received absolutely no response. For a premium brand charging luxury prices, both the product durability and the total lack of customer support are deeply disappointing. I cannot recommend purchasing from them until they address their quality control and basic customer care.
Hello,
We are very sorry to hear about your experience, both with the swim shirt and with the impression that your message went unanswered.
We have checked our Customer Service records carefully, but unfortunately, we cannot find any previous message or request from you regarding this issue. We sincerely apologize if you attempted to contact us and your message did not reach our team.
We have now contacted you directly by email so that we can review the issue with the swim shirt and find an appropriate solution.
We take both product quality and customer service very seriously, and we are sorry that your experience did not reflect the standards we aim to provide.
Best regards,
Ron Dorff Customer Care Service
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Brian
Best fitting ever bikini swim brief. Fully limed. with perfect cut. The only problem is the elastic in the legs goes out after frequent use. I’d give it a max seven month lifespan. One season.
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Rolf Losch
Top
Gute Schnitt, sehr angenehmer Stoff. Sitzt super !
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Blake Anderson
My favorite pair of swimmers
I love the fit. They feel the best, look great, highlight my body just the way a good pair should. Quick drying material, sizes seem to run true to size for me. Comfortable to swim in and will be buying more.
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Eric Floryn
Actually best ever
Expensive but very high quality, perfect fit, good fabric. I love them.